Privacy Policy

1. Who We Are

MyExclusiveProperty (Pty) Ltd ("we", "us", "our") operates the website at myexclusiveproperty.co.za (the "Platform"). We are the Responsible Party as defined under the Protection of Personal Information Act 4 of 2013 ("POPIA").

Information Officer: The owner of MyExclusiveProperty (Pty) Ltd. For all privacy-related enquiries, please contact us at [email protected].

2. What Personal Information We Collect

We collect the following categories of personal information:

3. How We Use Your Information

We process your personal information only for the purposes for which it was collected, including: delivering AI-generated showcase pages and agent profiles; sending transactional emails (confirmations, delivery notifications, renewal reminders); displaying your professional profile on the Platform; and complying with legal obligations. We do not sell, rent, or trade your personal information to third parties.

4. Third-Party Service Providers

We share personal information only with the following service providers, solely to deliver the Platform's services:

• —Resend — transactional email delivery
• —Amazon S3 (AWS) — secure file storage for uploaded images
• —Manus AI — AI copy generation (listing descriptions are processed; no personal data is retained by the AI provider beyond the session)
• —TiDB / PlanetScale — encrypted database hosting

5. Data Retention

We retain your personal information for as long as necessary to provide the services you have requested, or as required by law. Agent profile data is retained for the duration of your active profile plus 12 months thereafter. Showcase page data is retained indefinitely unless you request deletion. You may request deletion of your data at any time by contacting us at [email protected].

6. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• —Access the personal information we hold about you
• —Request correction of inaccurate or incomplete information
• —Request deletion of your personal information
• —Object to the processing of your personal information
• —Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Cookies and Analytics

The Platform uses privacy-respecting analytics (Umami) to measure page traffic. No personally identifiable information is collected by our analytics system, and no data is shared with advertising networks. Session cookies are used solely for authentication purposes and are deleted when you close your browser.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. All data is transmitted over HTTPS. Uploaded files are stored in encrypted S3 buckets. Database connections are encrypted in transit and at rest.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email to registered users and by a prominent notice on the Platform. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact Us

For any privacy-related questions, requests, or complaints, please contact our Information Officer at [email protected].

You may also lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg.